Problem Solving - Analysis Tools
Course ID: 260921 0101 259ESH
Course Dates : 21/09/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Analytics & Insight Business Decision Making Financial Analysis Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
This five-day course teaches practical analysis tools for solving operational and product problems. You will learn structured methods to find root causes, test hypotheses, and create effective corrective actions. The course emphasizes hands-on practice with real examples and data. These skills help reduce repeat failures, shorten resolution time, and improve decision quality.
Objectives
1. Write clear, measurable problem statements and define containment and target metrics.
2. Apply root-cause techniques (5 Whys, fishbone) and validate causes with evidence.
3. Use data and visual tools (Pareto, control charts, basic statistics) to prioritize issues and test hypotheses.
4. Design, test, and document corrective and preventive actions with owners, timelines, and measurable checks.
5. Facilitate short problem-solving sessions and produce concise reports that support decision-making.
2. Apply root-cause techniques (5 Whys, fishbone) and validate causes with evidence.
3. Use data and visual tools (Pareto, control charts, basic statistics) to prioritize issues and test hypotheses.
4. Design, test, and document corrective and preventive actions with owners, timelines, and measurable checks.
5. Facilitate short problem-solving sessions and produce concise reports that support decision-making.
Who Should Attend
• Production supervisors
• Process engineers
• Quality engineers
• Continuous improvement specialists (Lean / Six Sigma practitioners)
• Business analysts responsible for operational or supply-chain metrics
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1
Problem Solving Fundamentals
- Understanding structured problem-solving approaches
- Defining the role of analysis in decision-making
- Identifying common problem-solving challenges
Problem Definition
- Writing clear and measurable problem statements
- Defining problem scope and objectives
- Establishing target performance measures
Initial Problem Assessment
- Identifying symptoms and impacts
- Defining containment actions
- Gathering relevant information and evidence
Day 2
Root Cause Analysis
- Applying the 5 Whys technique
- Using fishbone diagrams to explore causes
- Distinguishing symptoms from root causes
Evidence-Based Analysis
- Collecting and analysing supporting data
- Validating potential causes
- Testing problem assumptions
Prioritising Problems
- Evaluating problem impact and urgency
- Selecting priority areas for improvement
- Using structured decision criteria
Day 3
Data Analysis Tools
- Applying basic statistical analysis methods
- Using data to identify patterns
- Interpreting analysis results
Visual Problem-Solving Tools
- Creating Pareto charts
- Applying control charts
- Using visual methods to communicate findings
Hypothesis Testing
- Developing problem-solving hypotheses
- Testing possible solutions
- Evaluating results based on evidence
Day 4
Corrective Actions
- Designing effective corrective actions
- Assigning responsibilities and timelines
- Measuring action effectiveness
Preventive Actions
- Identifying opportunities to prevent recurrence
- Establishing sustainable improvements
- Documenting improvement actions
Problem-Solving Reports
- Preparing concise analysis reports
- Presenting findings clearly
- Supporting management decisions
Day 5
Facilitating Problem-Solving Sessions
- Leading structured problem-solving discussions
- Encouraging team participation
- Managing analysis activities effectively
Embedding Problem-Solving Practices
- Creating repeatable problem-solving approaches
- Improving organisational capability
- Supporting continuous improvement culture
Review and Action Planning
- Reviewing problem solving analysis tools and frameworks
- Preparing a personal implementation or development plan
- Course review, feedback and implementation planning
